Returns

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unused and unworn
• In the same condition in which it was received
• Returned with its original packaging and included accessories
• Accompanied by a valid order number or proof of purchase

Because false lashes are personal beauty products used around the eye area, hygiene and safety are very important to us.

For personal-preference returns, lashes that have been used, worn, tried on, or otherwise affected in a way that prevents resale are not eligible for return.

If your lashes remain unused, unworn, and in their original condition, you may contact us to request a return.

This restriction does not apply to items that arrive damaged, defective, or incorrect.

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• Clear photos of the item and issue
• A short description of the problem

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

For returns made for personal reasons, such as changing your mind or choosing a style that is not right for you, return shipping costs are the responsibility of the customer.

If the return is caused by a damaged, defective, or incorrect item, SHKG will cover the appropriate return or replacement costs after the issue has been confirmed.

Original shipping charges are generally non-refundable unless the return is due to an error or product issue on our part.

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

Personal-preference returns are generally not accepted for:

• Lashes that have been used or worn
• Items damaged after delivery by the customer
• Items or packaging that are significantly incomplete or damaged
• Return requests made more than 30 days after delivery
• Orders for which valid purchase information cannot be provided

If you would like to cancel an order, please contact us as soon as possible.

If the order has not yet entered processing or shipment, we will do our best to cancel it.

Once an order has been processed or shipped, cancellation cannot be guaranteed and the standard return process may apply.