FAQ
Customer Support
When will my order ship?
Orders are processed within 1–3 business days. After dispatch, estimated transit is 6–12 business days to the United States, Canada, the United Kingdom and Australia. Total estimated time from order placement to delivery is 7–15 business days. Business days exclude weekends and public holidays; the estimated delivery date is extended if processing or transit falls on those days.
Single-set orders ship free through November 14, 2026 at 11:59 p.m. Eastern Time. From November 15, standard shipping for a single set is $4.90. Orders of two or three magnetic lash sets ship free. Accessories do not count toward the lash quantity. Shipping for accessory-only orders and offers for four or more sets remain pending confirmation. We email tracking details after dispatch. See our Shipping & Delivery policy for details.
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email.
Can I change my shipping address?
Please contact us as soon as possible if you need to update your shipping address.
We can only make changes before your order has been shipped.
Returns & Payments
What is your return policy?
You may request a personal-preference return within 30 days after delivery. New and unused items may be returned. Items only slightly tried on may also be considered after individual review if they remain clean, intact, hygienic, and suitable for return. Please include the original packaging and accessories, and contact us with your order number and photos before sending an item back. Customers pay return shipping for personal-preference returns.
If an item arrives damaged, defective or incorrect, contact support@shkg.com with your order number and photos. Once confirmed, SHKG covers the appropriate return or replacement costs. For an eligible style exchange, return the original item after approval and place a new order for the desired style. Approved refunds are processed to the original payment method within 10 days after we receive and approve the returned item; your payment provider may take additional time. See the Returns & Refunds policy for full details.
How do I request a refund?
Email support@shkg.com with your order number and the reason for your request. Read the Returns & Refunds policy before sending an item back.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Product Questions & Support
What are SHKG soft magnetic lashes?
SHKG soft magnetic lashes use upper and lower lash pieces that connect magnetically around your natural lashes. The magnetic connection holds the pieces together without traditional lash glue.
Is SHKG Lash Fixer a lash glue?
SHKG Lash Fixer is a styling product for your natural lashes. It helps shape and hold their curl before applying magnetic lashes. It is not lash glue; the upper and lower magnetic lash pieces provide the attachment.
Follow the preparation and application steps in the SHKG Lash Guide.
How many times can I reuse SHKG magnetic lashes?
SHKG magnetic lashes are reusable 100+ times with proper care. The number of wears you get depends on how you handle, care for and use your lashes.
See the SHKG Lash Guide for application and care guidance.
How should I care for reusable magnetic lashes?
Handle the lash pieces gently, keep them clean and store them in their case after use. Their usable lifespan depends on handling, care and frequency of use.
For product-specific care advice, contact support@shkg.com.
Do SHKG magnetic lashes need lash glue?
No. SHKG magnetic lashes use upper and lower pieces that connect around your natural lashes, without lash glue. Lash Fixer styles your natural lashes; it is not the adhesive that holds the magnetic pieces together.
Follow the illustrated steps in the SHKG Lash Guide.
How can I contact SHKG support?
Email us at support@shkg.com or call +86 189 3867 9400. Support hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+8).