Returns

You may request a return within 30 days of the date your order is delivered.

For a personal-preference return, the item must be unused or only slightly tried on and still in a clean, hygienic condition suitable for return. Slightly tried-on items are reviewed individually; please contact us with photos before returning them.

• Include the original packaging and accessories
• Provide a valid order number or proof of purchase
• Contact us within 30 days of delivery and follow the return instructions we provide

Because false lashes are personal beauty products used around the eye area, hygiene and safety are very important to us.

Unused lashes may be returned if the return conditions are met. If lashes have only been briefly tried on, please contact us with photos: we will assess their condition individually and may accept a return if they remain clean, intact, and hygienic. Lashes that are visibly worn, contaminated, or otherwise unsuitable for return are not eligible for a personal-preference return.

This restriction does not apply to items that arrive damaged, defective, or incorrect.

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• Clear photos of the item and issue
• A short description of the problem

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

For returns made for personal reasons, such as changing your mind or choosing a style that is not right for you, return shipping costs are the responsibility of the customer.

If the return is caused by a damaged, defective, or incorrect item, SHKG will cover the appropriate return or replacement costs after the issue has been confirmed.

Original shipping charges are generally non-refundable unless the return is due to an error or product issue on our part.

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, we will process the refund to your original payment method within 10 days after receiving and approving the returned item.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

For a change of style or other personal-preference exchange, contact support@shkg.com within 30 days of delivery. The original item must be unused or only slightly tried on and, after our assessment, eligible for return, with its original packaging and included accessories. After we approve the return, send the original item back and place a new order for the desired style. You are responsible for return shipping and shipping on the new order, subject to our standard shipping rates.

If an item arrives damaged, defective, or incorrect, contact us with your order number and photos. Once confirmed, SHKG will cover the appropriate return or replacement costs and arrange a replacement or refund as applicable. Please do not return an item without instructions from our support team.

Personal-preference returns are generally not accepted for:

• Lashes that are visibly worn, contaminated, or otherwise unsuitable for return after inspection
• Items damaged after delivery by the customer
• Items or packaging that are significantly incomplete or damaged
• Return requests made more than 30 days after delivery
• Orders for which valid purchase information cannot be provided

If you would like to cancel an order, please contact us as soon as possible.

If the order has not yet entered processing or shipment, we will do our best to cancel it.

Once an order has been processed or shipped, cancellation cannot be guaranteed and the standard return process may apply.