Shipping policy

Last updated: September 2026

Shipping Policy

At SHKG, we are committed to providing a smooth and reliable shopping experience.

This Shipping Policy explains how we process, ship, and deliver your orders.

If you have any questions regarding shipping, please contact our customer support team:

Email:
support@shkg.com

Shipping Destinations

We currently ship to the following countries:

  • United States;
  • Canada;
  • United Kingdom;
  • Australia.

Shipping Costs

Standard shipping costs $4.90 for orders under $79.

Standard shipping is free for orders of $79 or more.

Shipping charges are calculated automatically at checkout based on your order value.

Order Processing Time

All orders are processed within:

1–3 business days

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional events, holidays, or periods of high order volume, processing times may be slightly extended.

Shipping Time

After your order has been processed and shipped, estimated delivery times may vary depending on your destination and shipping method.

Typical delivery estimates:

United States:
6–10 business days

Canada:
8–15 business days

United Kingdom:
8–15 business days

Australia:
8–15 business days

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Customs clearance;
  • Local postal services;
  • Weather conditions;
  • Public holidays;
  • Other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor the progress of your delivery.

Please allow approximately 48–72 hours after shipment for tracking information to begin updating.

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order.

Once an order has been shipped, we may not be able to modify the delivery address.

SHKG is not responsible for delays or delivery failures caused by incorrect shipping information provided by customers.

Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees depending on your country's regulations.

Any customs charges or taxes imposed by local authorities are the responsibility of the customer.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, SHKG is not responsible for delays caused by:

  • Shipping carriers;
  • Customs processing;
  • Natural events;
  • Weather conditions;
  • Other circumstances beyond our reasonable control.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us.

We will work with the shipping carrier to investigate the issue and assist you where possible.

Contact Us

If you have any questions about shipping, please contact:

SHKG Customer Support

Email:
support@shkg.com

Phone: +86 189 3867 9400

Operating company: 深圳市鸿久文化传媒有限公司 (Shenzhen Hongjiu Culture Media Co., Ltd.)

Business address: Room 408, Building A1, Zhongbaotong, No. 34 Changfa West Road, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong 518131, China