Shipping policy
Last updated: August 2026
Shipping Policy
At SHKG, we are committed to providing a smooth and reliable shopping experience.
This Shipping Policy explains how we process, ship, and deliver your orders.
If you have any questions regarding shipping, please contact our customer support team:
Email:
support@shkg.com
Order Processing Time
All orders are processed within:
1-3 business days
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional events, holidays, or periods of high order volume, processing times may be slightly extended.
Shipping Time
After your order has been processed and shipped, estimated delivery times may vary depending on your destination and shipping method.
Typical delivery estimates:
United States:
7-15 business days
Canada:
7-15 business days
United Kingdom:
7-15 business days
European Union:
7-20 business days
Other international destinations:
10-25 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to:
- Customs clearance;
- Local postal services;
- Weather conditions;
- Public holidays;
- Other circumstances outside of our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number to monitor the progress of your delivery.
Please allow some time for tracking information to become available after shipment.
Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
Once an order has been shipped, we may not be able to modify the delivery address.
SHKG is not responsible for delays or delivery failures caused by incorrect shipping information provided by customers.
Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees depending on your country's regulations.
Any customs charges or taxes imposed by local authorities are the responsibility of the customer.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, SHKG is not responsible for delays caused by:
- Shipping carriers;
- Customs processing;
- Natural events;
- Weather conditions;
- Other circumstances beyond our reasonable control.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact us.
We will work with the shipping carrier to investigate the issue and assist you where possible.
Contact Us
If you have any questions about shipping, please contact:
SHKG Customer Support
Email: