Refund policy

At SHKG, we want you to love your magnetic lashes and enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

If you have any questions, please contact our customer support team:

Email: support@shkg.com

Return Eligibility

We accept return requests within 30 days after the delivery date.

To be eligible for a return, your item must meet all of the following conditions:

  • The product must be unused and unopened;
  • The original packaging must be intact;
  • The product must be in the same condition as when you received it;
  • You must provide your order number or proof of purchase.

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Hygiene & Safety Policy

Because SHKG magnetic lashes are personal beauty products designed for use around the eyes, hygiene and safety are extremely important.

For health and hygiene reasons:

Opened, used, worn, or tried-on magnetic lashes cannot be returned or exchanged.

This policy ensures that every customer receives products that meet our quality and hygiene standards.

Non-Quality Related Returns

Returns caused by personal reasons, including but not limited to:

  • Change of mind;
  • Ordering the wrong style;
  • Choosing the wrong product;
  • Personal preference;

may be accepted only if the product remains unopened and unused.

Customers are responsible for return shipping costs for non-quality related returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

  • A damaged product;
  • A defective item;
  • An incorrect product;

please contact us within 14 days after delivery at:

support@shkg.com

Please include your order number and photos/videos showing the issue.

After reviewing your request, we will provide an appropriate solution, which may include:

  • A replacement product;
  • A refund;
  • Other reasonable assistance.

Return Process

To request a return:

  1. Contact us at support@shkg.com with your order information.
  2. Wait for our return approval and instructions.
  3. Send the product according to the provided return instructions.

Please do not send items back before receiving return authorization.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow:

7–10 business days

for the refund to appear in your account.

Processing times may vary depending on your bank, credit card company, or payment provider.

If you have not received your refund after the stated processing period, please contact us at:

support@shkg.com

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel your order or request a return within 14 days of receiving your goods, without providing a reason.

To exercise this right, the product must:

  • Remain unused;
  • Remain unopened;
  • Be returned in its original packaging.

Please note that due to hygiene and safety reasons, opened or used magnetic lashes are not eligible for return.

Exchanges

If you would like to exchange an item, the fastest way is:

  1. Return the original unopened and unused product;
  2. Once your return is approved, place a new order for the desired item.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

SHKG Customer Support
Email: support@shkg.com